All contact was very professional and communication was clear and concise and importantly handled by representatives in the UK which makes a big difference. In addition there was a simple phone system in place where calls were picked up efficiently and my queries were dealt with by the first person I spoke to, there is nothing worse than being handed around which did not happen with one call. Overall very impressed with the service so far and this give me confidence that should there be a claim on this policy it will be dealt with in the correct manner. Well done to the representatives and those responsible for creating the business structure and model you have in place. I will certainly recommend to family and friends.