OK so this is two tone review to be honest I purchased this insurance through compare the market My first contact with one call themselves was a nightmare I almost cancelled the policy as the service was very bad the operator would not listen to me and kept talking over me saying I was wrong this resulted in me having to pay more money as I had disclosed some information correctly However I have again contacted them a couple of times to change my car and again today to change the registration after fitting a personal number (£15 admin fee) But the last couple of times they have been very helpful on the phone ,today it was Steven SH4 who was great to be honest and he may have given me the will to renew with them next year which I was certainly not going to do so thank you SH4