LH5 was very pleasant and helpful, had good product knowledge and was efficient. Communication was made less pleasant by the over amplified speaker, which was very shrill and at times almost too painful on my ears to listen to and was therefore hard to comprehend. My password sent via e-mail and text did not work, forcing me to request another password in order to access my account. The music while you wait is extremely irritating and made the wait seem much longer than it was. I'd rather listen to static than that awful music. My experience, other than those minor gripes, was first class and I would happily recommend One Call to my friends.