Yesterday I felt like a number and had to put the phone down on the the who did not even allow me to question why the exit fees , change fees were so much. Today I got through to Stephen, sh4 I believe What a difference, this hap understood my concerns, listened without interruption, allowed me time to completely download all my concerns as a customer , and treated me as a real person , what a great change As a former sales director , telesales trainer , it was a breath of fresh air I confirm this chap has greatly enriched my customer experience and saved a customer for your company , well done