KB6 I tried to get a reroute online via compare the market.com, but when it came through to your web site there was one error buildings cover was reduced from £500000 to £240000 which is a major concern, so decided to telephone, Kimberley was very helpful , as I wanted the Internet price . She managed to honour the price so I renewed the policy. But then tried to access the documents via iPad but it kept telling me the PIN number was incorrect, when I was given it over the telephone and by email it was correct which I was submitting. . Overall the telephone call was fine.