Spoke initially to Ashley [AE2]. Obtained cover required at a competitive price. Some questions I highlighted on level of cover which she answered well. However regarding high value items I received contradictory information. Ashley said the value needed adding to contents in the home whereas when I phoned your help line on another matter the next day they advised it was a separate figure and was not to be included. Finally, not to do with Ashley, I was contacted asking for a valuation on my wife's ring [£6,500] giving 7 days to respond, even though your documentation clearly stated no valuation was required.