I bought One Call home insurance over a year ago, I was told that the legal cover and call-out cover I have with policy would not start for some weeks after I signed up. This sounds reasonable, presumably to stop insureds signing up then claiming immediately for an existing incident. After 12 months I renewed my policy a couple of weeks before the termination date for exactly the same cover and was told that I would now lose my cover on legal and call-out for the first few weeks again. So having renewed the insurance, my cover is downgraded as if I was a new customer. I asked that this be raised with the correct person and suggested that someone correct this, I have not heard from anyone. I feel you have got my money so do not care about providing the cover I should have as a loyal returning customer, perhaps I will not renew in future. The customer service person was AJ5, he was polite and informative but it was obvious he had no authority to change a standard clause pertaining to new customers in favour of an existing customer. I would appreciate a call to give me feedback about how you will change this poor practice and reinstate the coverI had up up until the anniversary of the policy. Is this how you reward customer loyalty?