I rang because my property address had pulled through incorrectly on my home insurance documents (i ordered through comparethemarket) - it had my current address of the property I'm moving out of, mixed with the postcode of the new property I'm moving in to. The person I spoke to (AE2) explained that this happens quite often when people purchase online (why has this not been fixed?) but was unable to help as it was outside of the rating period and advised me that in order to change the address to the correct one, I would have to call back nearer to the policy start date, but couldn't specify a precise date when they would be able to amend my policy. The customer adviser was unable to help me first time which I found frustrating, especially as I'm a brand new customer. This is more so a problem of One Call and their systems rather than the household advisor I spoke to.