I arranged my mothers GI for her home last year with OneCall - it came to renewal and we therefore reviewed the policy for this year. We were given a quote and my mother took the new offer. She didn't realise it was a different provider and they were asking for information which she didn't have to give the previous year. In the end the new provider/underwriter didn't accept her application, she paid circa £180 and then was told she would only be refunded £100 for non-disclosure (but this was not covered properly in the first instance). In the end OneCall manage to find another provider AXA and in the end she paid an extra £15 -. other than this the transaction was good.