I had no record of my policy with One Call and had to trawl through financial statements to find out who, if anyone, was insuring my home and contents. Either I was not sent any documentation, or and this is a strong possibility, the email that came into my junk folder looked identical to the ones I've just received. They look like this: from Home Admin No subject Where is there any mention of One Call, or home insurance or policy documents? If I trashed it, no wonder I did. Please address this asap and send clearly marked emails from now on. You can't help them going into Junk, I know, but at least label them clearly so that customers get at least a vague clue about the contents. Nowadays no one opens random junk mail.