Excuses about Covid19 and having no support but they have no knowledge as to what the tutor support are doing, if they are doing anything and if they are answering any questions. I submitted 5 questions to the tutor, 2 messages to the company, 1 call which agreed a return call which did not happen and only managed to speak to someone after I had submitted my assignment. I had to add additional information to say that I had submitted the assignment with errors/questions I had that were not answered through 'no communication'. Not sure whether they will take this into consideration. Be aware that they advertise the course as a cost for hardback copy but before you can submit you have to agree to pay £19 for the PDF certificate, which they say is because the course is accredited but is that not what you have paid the course fees for. A creation of a PDF file does not cost £19. The course is easy to follow, but there are contradictions within the explanations and errors in what you see on screen which is not good for a teaching course when you are relying on them to tell you what the correct way is. When you submit questions they also disappear off your screen when you move on so no way of remembering what you are questioning either.