Utterly horrific! The worst customer support and care ever experienced. They never responded within a timely manner to desperate requests for help, ignored support tickets, provided misinformation when they did respond, refused to give me back my website database despite it legally belonging to me, lied about access to my account so my new host couldn't help me either and generally did everything within their power to cause problems and prevent me moving to a new provider. Shocking beyond words!!! Avoid at all costs. There are far cheaper and far better hosting providers out there!!!! My issue still isn't resolved after a month (it should take 10 seconds to do!) Incompetence and a complete disregard for their duty of care is one thing, but it is the continual lying that I find so abhorrent!!!