123 reg Reviews

Name: 123 reg
Address: 123 reg 5 Roundwood Avenue Stockley Park, Uxbridge
Rating: 1.34

1.3 Rating 41 Reviews

7 %

of reviewers recommend 123 reg

Company Reviews

Questions

Metrics

1.3

Based on 41 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat

Location:

123 reg 5 Roundwood Avenue Stockley Park
Uxbridge
UB11 1FF

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123 reg 1 star review on 6th November 2023

Nick

Anonymous

Anonymous // 01/01/2019

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“I'd been with these for a 6 years and email was always included with my hosting packed as per the original agreement. Last week I was billed £129 because apparently they thought it was ok to migrate me to a paid email service without my consent. I've cancelled all of my packages through them and will never use them again for such dishonest behaviour. Their email is very unreliable as well and constantly gets errors”

Helpful Report

Posted 1 month ago

“From a technical standpoint, the worst service I've ever used. As a small business, they will cost you money through service outages! There are constant technical issues; migration from Microsoft to 123-Reg with no prior notice - which lost us functionality, email accounts not working - locking us out from accessing due invoices, not being able to add new users through the platform, to name a few. When we were locked out of an email account, I followed up with the call centre, multiple emails, and chats, and was told that they couldn't do anything as it was a technical problem. With no idea of when it would be fixed. We were locked out of the account for around 6 weeks, with no refund or compensation for the lack of product provided lost time and effort. I find if I want anything done, I have to speak to someone through the chat. Which, to their credit, they are always very helpful, and polite.”

Helpful Report

Posted 6 months ago

“They may as well be non existent customer service. They say need to wait for someone to respond to the ticket which has been outstanding for 3 weeks. They take payments first and then say they will try resolve. They haven't and it's very stressful and time consuming chasing them.”

Helpful Report

Posted 6 months ago

“Support and process is terrible. They turned off the nameservers for accounts migrated from TSO Host without any warning and have not automatically updated our accounts. I have to wait 72hours (weekday only) for them to validate my details because I cannot get a code because their actions have stopped my email from working. My website is also down so my business is suffering.”

Helpful Report

Posted 7 months ago

“An absolutely atrocious company to deal with. I was moved to 123-reg after they purchased TSO-Host and was disappointed after my very first dealings with their customer service. So much so that I had decided to move to a different hosting company. That was just a few weeks ago. NOW, 123-reg is down and I'm completely unable to access any of my websites or e-mail, OR login to my 123-reg account, and because it's the weekend there's nobody their to help! My advice is simple ... don't touch 123-reg with a barge-pole!”

Helpful Report

Posted 8 months ago

“Useless lately, they have bought out TSO host. I have an account at TSO host and an account at 123-reg using the same email. Now they have bought out TSO host I cannot login to either accounts and have a website down and customers screaming due to not being able to login and make payment. They are saying it's down to me as I have used the same email for 2 accounts but this was done before 123 bought out TSO host so they were 2 separate companies. Now I must use my time running through an account recovery process because support is useless.”

Helpful Report

Posted 8 months ago

“Tried to upgrade to dedicated Microsoft 365 for Email hosting moving from 123-reg webmail. They told me it was be seamless. I expressed concern that I would lose email access to my customers for an extended period of time. As soon as I agreed to proceed, they switched off my old email, did not disconnect my url from 123-reg webmail so I can't connect it myself to Microsoft, and they stopped all communication with me. They were supposed to set it up on Microsoft. They did charge me for Microsoft Email. They have not switched over my email. They have not turned off the old connection. They have deleted my email accounts though. So basically I can't fix it myself, and they won't reply to me anymore, and when I call they tell me to keep staring minute after minute at the Ticket system and it may update, but they refused to tell me when. I don't know why they won't update me with what is happening. I don't know how to get my email working again as they locked it to the wrong system and won't change it or tell me what is wrong. I have been with them for over 5 years, hugely disappointed. They have crippled my business.”

Helpful Report

Posted 9 months ago

“I regret to inform you that my experience with 123 Reg has been deeply disappointing. Their lack of proactive communication regarding critical issues has led to significant disruptions. For instance, I received no notifications when my server space was nearing its limit, resulting in unexpected downtime. Similarly, there were no alerts about impending SSL certificate expirations, causing security vulnerabilities on my website. When I reached out for assistance, the response was neither timely nor professional, leaving me to resolve issues that could have been prevented with proper communication. This pattern of neglect and inadequate support has severely impacted my operations, and I cannot recommend 123 Reg to others.”

Helpful Report

Posted 9 months ago

“Total joke!!! I lost one day control over my main business domain without any reasons!!!!! I reneved everything on time so there was no reasons!! In addition support team keep ignoring messages!!! Now im taking care for free of their online presence with love! :*”

Helpful Report

Posted 9 months ago

“I hate that you cannot find the website to sign into your account it’s a joke in my opinion avoid and why pay for a website when most are free!”

Helpful Report

Posted 1 year ago

“I purchased a domain for security research as a bug bounty hunter. I was following a blog from someone presumably from the UK. This website was recommended to use. I had used the website once then they changed my account settings and deleted my account. They informed me if I wished to keep the domain I had to send in photo ID and other requirements. To contact them they require an account which was preemptively deleted. Not professional nor courteous giving me false directions in respect to how to go about retrieving the domain again.”

Helpful Report

Posted 1 year ago

“Like the last complaint - I agree they are totally USELESS at technical resolution and considering a CLASS ACTION AGAINST 123REG now. About 3 weeks ago 123reg they migrated my Microsoft 365 emails and when this locked me out I was told I could access them online which worked for 2days and now totally locked out with no recourse to my data or any new business info online at all, with significant losses to us. I have raised several tickets, phone calls and formal complaint and all I get is that they working with Microsoft to try and resolve with no time limit on when this will happen. It's shocking that a company can operate like this with total disregard to Users and their livelihood. We should all get together and sue them !!!”

Helpful Report

Posted 1 year ago

“About 3 weeks ago 123reg migrated my Microsoft 365 (whatever migration is). This immediately locked me out of all Desktop applications including email and I also could not access my online applications either. I raised a support ticket but I then had to call every day just to get them to understand that I had a problem. After about 5 days they finally got me access to my online apps only - fairly useless when you are working in a shipping container with no internet access. This worked ok ish for about a week then my email account just randomly disappeared with the statement that my domain didn't exist - luckily this came back a couple of hours later. My account has now disappeared entirely again since yesterday. I have added info and requested info on my support ticket but quite a few days have gone by with no attempt to answer them. I have now called 123reg and I have been politely told that they are working on it, it isn't their fault, they don't know when it will be resolved and they are sorry for the inconvenience. This after a continuous problem for nearly 3 weeks. Their service status page was first updated on 26 March and then again on 10 April, just over 2 weeks between updates. They take your money, they cause a problem, they don't resolve it and they don't answer your support tickets. I am working overseas and this is a business account. I have had to pay for additional internet access just to use an excel spreadsheet and to make calls to 123reg. Are there enough people out there with similar issues to club together in a class action suit - it might make them take the issue seriously. If not I'm going to move my account anyway. Don't even consider usig these clowns if you rely on MS office apps and email.”

Helpful Report

Posted 1 year ago

“Email forwarding nightmare! Switched to them from godaddy for email forwarding from my personal doman, and I wish I had gone somewhere else as they're now just as bad. They changed their systems, told me that I needed to delete and recreate the account, and gave conflicting information about how to do it. Wasted several hours while different support people gave different instructions, all of which turned out to be wrong. It's now working, at least until they tell me I have to change the settings again.”

Helpful Report

Posted 1 year ago

“Don't use 123-REG! They delete websites and email accounts unnecessary. We as a small business since the 31 December have been crippled by 123-Reg. Our case is sitting with CEO Office and even they cant resolve the problem. Absolute dire company to deal with.”

Helpful Report

Posted 1 year ago

“Am I forced to even give one star! We are a business, and without notification they changed their login procedures. Due to business requirements all the 19 domains we have with them had email assignments for seperate departments. (like couk.dnsadmin or orguk.dnsadmin). They changed their process and required login based on email addresses... But only one of the 8 addresses became valid, with no recourse back to the others, and all other domains being un-accessible. 3 support calls and 12 emails and no resolution after 15 years of business. Stay away, no matter how cheap they might offer, they are just as bad as a bitcoin scam company under their new management. They then refused to provide a new email address for correspondence... They have become a complete con-artist business. DO NOT USE OR TRUST THEM! Every reply is BS, and their staff will hang up on you if you question them. The response was always untraceable telephonic with no traceable evidence, damn clever bunch. Was with them for nearly 20 years, so this is not the norm. Since they got taken over by a Global all the wheels have fallen off... DO NOT USE, they are no longer the 123 that we trusted before.”

Helpful Report

Posted 1 year ago

“After 10+ years I’m OFF!!! Shocking Well what can I say (maybe I’m not surprised in reading all these negative reviews) after 10+ years I’m now moving, what the actually is their GEN 2 mailbox system like - it’s in no way fit for purpose. GEN 1 absolutely fine, but when they auto shifted my 3 email addresses to GEN 2 which has the most ridiculous SPAM filter than I cannot as an individual user control….it’s just randomly SPAM important work, plus personal emails that I want to get to my phone plus download to outlook on my laptop. There really is no sense that an individual user CANNOT mark a email sender as SAFE!!! Mental, Just like the responses you get from technical services!! Now nearly reached my email quota & there is literally no way to bulk delete all emails….apart from highlighting blocks at a time - their system, server & ultimately 123 reg is beyond acceptable on any level!”

Helpful Report

Posted 1 year ago

“Worst company I have ever dealt with. Avoid at all cost! I have been a loyal customer for 7 years and over the past few months words can simply not describe how awful this company have been and the non existent customer service. The most recent of issues is having over £700 taken out of my account illegally at the beginning of the month and now my website builder being cancelled and website permanently deleted as of today. Supposedly due to a request that I have made. My website is my retail company, a company that I have been building for the past 8 years, a company they have now deleted and I have lost my immediate livelihood. I have also lost access to all my customers order details, which I need to process their orders. I am absolutely devastated this has happened and as always there is no one that can help. I will be taking this further and I will be seeking legal action. *Edited to say that you have also charged me double for today's renewal of my website builder, even though you have cancelled it and deleted it (without my consent). Absolutely appalling company!!! I am loosing sales due to having no website and now you have the audacity to charge me for a service you have deleted!!!!”

Helpful Report

Posted 1 year ago

“Possibly the worst service I've EVER experienced, two weeks and my email account which was migrated from gen 1 to gen 2 still isn't working..!!!”

Helpful Report

Posted 1 year ago

“I have been with 123-reg for years, at least 15, when suddenly I stopped to receiving emails to my domain I was mainly using a catch all but have been informed that they know longer doing these unless you pay for email hosting package, this is fine it's all I really needed was for within for certain email addresses for my family. Today I tried to go into my control panel and am unable to find any email forwarding controls. On calling them I was informed the no longer do this without buying additional services and the domain no longer does forwarding. On looking up their sales site I'm interested to see under domain names "everything you need" and "setup multiple email forwarders". I have set up a complaint with the ASA and will be contacting trading standards for the Hays area as I believe they are not doing as advertised and have changed my contract mid-contract with no warning.”

Helpful Report

Posted 1 year ago

123 reg is rated 1.3 based on 41 reviews