123 reg Reviews

Name: 123 reg
Address: 123 reg 5 Roundwood Avenue Stockley Park, Uxbridge
Rating: 1.47

1.5 Rating 30 Reviews

10 %

of reviewers recommend 123 reg

Company Reviews

Questions

Metrics

1.5

Based on 30 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat

Location:

123 reg 5 Roundwood Avenue Stockley Park
Uxbridge
UB11 1FF

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123 reg 1 star review on 6th November 2023

Nick

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Am I forced to even give one star! We are a business, and without notification they changed their login procedures. Due to business requirements all the 19 domains we have with them had email assignments for seperate departments. (like couk.dnsadmin or orguk.dnsadmin). They changed their process and required login based on email addresses... But only one of the 8 addresses became valid, with no recourse back to the others, and all other domains being un-accessible. 3 support calls and 12 emails and no resolution after 15 years of business. Stay away, no matter how cheap they might offer, they are just as bad as a bitcoin scam company under their new management. They then refused to provide a new email address for correspondence... They have become a complete con-artist business. DO NOT USE OR TRUST THEM! Every reply is BS, and their staff will hang up on you if you question them. The response was always untraceable telephonic with no traceable evidence, damn clever bunch. Was with them for nearly 20 years, so this is not the norm. Since they got taken over by a Global all the wheels have fallen off... DO NOT USE, they are no longer the 123 that we trusted before.”

Helpful Report

Posted 3 months ago

“Possibly the worst service I've EVER experienced, two weeks and my email account which was migrated from gen 1 to gen 2 still isn't working..!!!”

Helpful Report

Posted 5 months ago

“123reg is such a hard company to deal with. Many issues happen and support is almost non-existent. My emails just stopped working one day, and it's 4 days with no answer to my support ticket. I can't wait to move my domains and email accounts to another provider.”

Helpful Report

Posted 10 months ago

“About 3 weeks ago 123reg migrated my Microsoft 365 (whatever migration is). This immediately locked me out of all Desktop applications including email and I also could not access my online applications either. I raised a support ticket but I then had to call every day just to get them to understand that I had a problem. After about 5 days they finally got me access to my online apps only - fairly useless when you are working in a shipping container with no internet access. This worked ok ish for about a week then my email account just randomly disappeared with the statement that my domain didn't exist - luckily this came back a couple of hours later. My account has now disappeared entirely again since yesterday. I have added info and requested info on my support ticket but quite a few days have gone by with no attempt to answer them. I have now called 123reg and I have been politely told that they are working on it, it isn't their fault, they don't know when it will be resolved and they are sorry for the inconvenience. This after a continuous problem for nearly 3 weeks. Their service status page was first updated on 26 March and then again on 10 April, just over 2 weeks between updates. They take your money, they cause a problem, they don't resolve it and they don't answer your support tickets. I am working overseas and this is a business account. I have had to pay for additional internet access just to use an excel spreadsheet and to make calls to 123reg. Are there enough people out there with similar issues to club together in a class action suit - it might make them take the issue seriously. If not I'm going to move my account anyway. Don't even consider usig these clowns if you rely on MS office apps and email.”

Helpful Report

Posted 2 weeks ago

“After 10+ years I’m OFF!!! Shocking Well what can I say (maybe I’m not surprised in reading all these negative reviews) after 10+ years I’m now moving, what the actually is their GEN 2 mailbox system like - it’s in no way fit for purpose. GEN 1 absolutely fine, but when they auto shifted my 3 email addresses to GEN 2 which has the most ridiculous SPAM filter than I cannot as an individual user control….it’s just randomly SPAM important work, plus personal emails that I want to get to my phone plus download to outlook on my laptop. There really is no sense that an individual user CANNOT mark a email sender as SAFE!!! Mental, Just like the responses you get from technical services!! Now nearly reached my email quota & there is literally no way to bulk delete all emails….apart from highlighting blocks at a time - their system, server & ultimately 123 reg is beyond acceptable on any level!”

Helpful Report

Posted 3 months ago

“Worse than useless. After many years of using their catch-all email forwarding from a vast array of different addresses on one domain to gmail, they decided to withdraw the service. This was notified in one email, which looked very much as if it didn't apply to me as it was talking about their mailbox services which I don't use. I'm now left with a lot of addresses to change, often with companies who need a reply from the non-functioning address to allow the change. Their support is non-existant - presumably they're incredibly busy dealing with other customers they've left in a similar mess. Wish I'd never used them.”

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Posted 9 months ago

“The absolute worse to deal with. In one word INCOMPETENT!”

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Posted 10 months ago

“Support centre first contact was extremely rude and put the phone down, now on hold for 48 minutes and counting! Message says 'we are still assisting other customers' so I assume they have a very high volume of complaints or they simply keep the call on hold hoping you will ring off. I WOULD NOT RECOMMEND THIS COMPANY.”

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Posted 11 months ago

“Test”

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Posted 10 years ago

123 reg is rated 1.5 based on 30 reviews