It would be nice if they provided a remotely accurate eta. I understand that it’s an estimated time, but if they’d told me it would be over four hours, not an hour and a half I probably would have looked for an alternative service. The service rep I spoke to when I called at about hour two was really nice despite my frustration and updated me that it would be another two hours or so. He also said that 3-5 hours is pretty standard, so I’m just a little confused why they advertise 90 minutes as an average service time? The tech was obviously very busy that day and when he did get there he was quick and professional.