I’m just going to tell you what I went through. I called at 10:30am. A ”tech” arrived approximately 2:30pm. The “tech” was preoccupied on his phone almost the whole time making him use one hand to do his job. Went inside shaking my head at his lack of professionalism. 40 minutes later I went back out. He began to tell me he couldn’t get one bolt loose because he didn’t have proper tools And had to leave for another call. Called them and they said they would call me at 9:00am the following day to have a different tech do the job. After they didn’t call by 10:30, I got a ride to the auto parts store and picked up a battery and installed it myself in under 15 minutes. I should have done this in the first place since I know how, but my car was dead and I couldn’t get a ride to the store the day it died. For this reason, the convenience of having a “professional” come to me and install a new one in my driveway was great. I have never done anything like this before. I will admit that I had a bad feeling about this. Like it was too good to be true. After I was done and I STILL hadn’t received a call from them as promised, I called them to cancel the order. Never again!