Overall, my experience was good and I got a new, working battery. However, there was a lot of miscommunication with the person who answered the phone (Jacob). I told him the correct make and model on my car but he didn't convey that to the mechanic, causing a one day delay in getting the battery. On the day of the install, I was told by the mechanic that I hadn't given the correct model to the person answering the phone. I explained that I had done this - TWICE - and Jacob still hadn't gotten it right, even though he had sent me an updated invoice showing a new, higher quote for the correct battery. The saving grace was that the mechanic you sent out (Big Rob) was great! He was knowledgeable, diligent and professional and was able to get the right battery for my vehicle.