I needed my battery replaced and I had to get to work so I thought it would be very convenient to have 1-800-battery deliver it to me and install it for what was a very fair price. However, I received a text that said "Your battery will arrive in 20 minutes". I expected that to be a little off, but was happy with how fast I got a response and expected them to come within the hour. This was at 10:55 AM, i was already late for work, and I did not receive my battery until 8PM. They sent me a tracking number for the battery, that showed how far the driver was from me. He sat at what I presume to be his home for about 2 hours while I was told it was 20 minutes away, drove to the Beach (the tracker was literally on the sand at the beach) and stayed there for about 5 hours. Then drove back to the same house as before, and then called me saying he was on the way, after not responding to me all day. All the while, customer service at 1-800-battery was giving me random estimates, saying he had Other jobs to attend to, even though they had already taken my money and I was at work waiting for a new battery. They said there is nothing they can do, and any time they give is an estimate. The price was fair, though it seems to be a very dishonest and un-organized company. I do not recommend using them, it would have been cheaper and faster to get a tow truck to advanced auto parts.