I was told that it would be 2 1/2 hour wait time and that when the technician was on way, I would receive a text with tracking. After 3 1/2 hours I called customer service and they said the technician was finishing up a job (to which they had told me it take 15 min to do) and then he would head over so probably another hour. An hour and a half after that call I finally get a call from the technician saying he was on way but over an hour away. 20 min before he got to me I finally got a text with tracking. So the 2 1/2 hour wait ended up being a 6 hour wait. Today my battery also has been a little off and car doesn’t start fully the first time. I’m hoping that it’s just the car getting used to the battery