My experience started roughly, when the scheduled appointment was delayed 4 hours. (It was July 4). As the new appointment time approached, I was informed that the web site gave the wrong spec for the battery for my car, and they could not get the correct one. (I suggest the web masters review the specs on the site. The options offered for a 2012 Volvo S60 are indeed not the correct battery choices according to Volvo). The delivery was postponed until the next day. The following day, the installer was prompt, professional and worked through some quirks to assure a proper installation with the proper equipment. I am grateful to the installer and the dispatcher for staying with this to good conclusion. Truly professional. I urge the site managers to audit and correct the errors in the specifications to prevent a similar mix up, and delay in service. Thank you.