Very slow website. I scheduled my order for that evening, 30 minutes after my scheduled time I hopped onto the site for support. I was then informed that they wouldn't be out that evening and would schedule it for first thing in the morning. At 11:30pm that night I got a notification that someone was coming to deliver the battery, that didn't happen (fortunately). When I got onto support the next morning to clear up what was going on I got it scheduled again for 3 hours later. When the delivery person showed up, they were great and professional. They got the job done very quickly.