If I could give a zero or below I would. 1. It took me two hours to process my order on line … supposedly due to server issues. 2. After finally processing my order around 1:00PM and a promise of a two hour delivery or less, the technician never arrived causing me to lose an afternoon of work waiting for him. The appointment was reset for the following morning by Jason at 1-800 Battery for him to arrive between between 8:30 and 9:00 AM. ONCE AGAIN THE SAME TECHNICIAN ARRIVED AT 11:30 AM causing me to miss morning appointments. 3. The technician arrives in an old broken down vehicle. He immediately asks me for my tools so he could open up the battery casing in the car. So he not only shows up late on the second day to service my vehicle but doesn’t have the necessary tools to perform the job. AND HE WANTS TO USE MY TOOLS. Unfortunately my son took them for use on his car several days earlier so I was unable to provide him the tools for a job he should have had with him in the first place. So since he couldn’t complete the task he returned to his place of work. 4. I immediately sent an email to Jason stating the details as outlined above and asked him to remove the several hundred dollars they charged me. 5. Today I called Jason again noticing that a new charge had been made to my account for $159 supposedly to cover the Techs travel and time. This was an exorbitant amount of money because the original invoice only showed an $8 charge for his travel. 6. I told Jason to credit my account for all monies charged me. He only committed to chatting with the technician and nothing more. This company is a farce … very unprofessional to say the least. My recommendation would be take it to the dealer. I was just trying to save a few bucks. Their advertising is very enticing. Stay away from this outfit. Remember you get what you pay for … and without any product being delivered.