I so disappointed with the customer service that I received. My appointment was for 8 am and I called at 930am to get an ETA. The representative said that the technician was on the way. I called again 10 am and I was told that the technician was on Ashland Street. It wasn't until 12:47 when I received my first call only to be told that no one will be coming. I was told someone would be out on Sunday. On Sunday I called and the call center was closed. Later that morning I received a text from the technician that he was on the way. Once he arrived he did a great job and promptly. As for the call center they need to do a better job at communicating with customers. They offer apologies nor credits for wasting my entire day.