I needed a new car battery installed ASAP. I-800-Battery was the first one that came up on my google search. I read the information on their website & determined this was exactly what I needed. I scheduled my appointment for 9 am the next morning. After entering all of my information including my credit card number I received a confirmation email for the date and time I requested. After em waiting one hour without the tech showing up, I called the 1 800 Battery phone number on the confirmation email. I listened to the same recording, “your wait time is less than one minute, there are 9 callers in front of you.” This continued to play over and over again. There was no other way to speak to a live person. I called this number all morning & received the same message. I reviewed my email again to see if there was anything I missed & found nothing. After waiting 3 1/2 hours after my scheduled appointment & no word from 1 800 Battery I was sure I was scammed so I found another way to get a battery. 4 1/2 hours later I received a call from Brian the tech who said he was at my home to install my battery. I told him the scenario & he told me, “I hear that a lot! But I’m the only tech and came from New York.” I apologized & told him I am refusing the battery & my reason why. 1-800-Battery needs to do a better job with their customer service! I would not recommend this business!