My appointment was for a Friday in between 2-4 pm. I get a text at 4:02 saying the technician was here, however I went outside and no one was there. By the time I reached someone through the chat line they said the technician said I wasn’t home and moved on. I never saw the description of the technician vehicle on my street! The person running the chat said that the technician would come back on Friday, they did not. Saturday morning I got on the chat and told my circumstance again. The person on the chat sent someone out within 2 hours and they were great! The only reason they get 3 starts is because Tim was a complete professional and was great.