I am rating 3 stars. All personnel on the live chat were helpful and friendly. The tech who came to my car was also professional, helpful and friendly. No problems there. Problem for me was timing and communication. I called Friday at 3:44 pm and no one was available to get to my car until 12:30 pm the next day. And this was not communicated to me at all. No email or text. First ETA was 2-3 hours...nothing. I initiated another chat. Next ETA, next morning 8-10 am...nothing. I initiated yet another chat...finally 12:30 pm. If I had known I would have had to wait that long, I would have made other arrangements.