I waited over 4 hours for the technician to arrive. When he did show up, he said he didn’t know how to change the battery and had to “google it.” I waited for 30 minutes while he watched YouTube videos in my front yard so I asked him if he was going to actually be able to do this. He was angry and said if I wanted to take it to a garage, I could do that. He started to pack up so I called the company for a refund. I was told by customer service that the technician would need to buy an additional tool in order to replace the battery but when I asked the technician if he knew where to get one, he said “I don’t know, a parts store? They may not even have it.” I asked customer service again for a refund and they said it would still cost $100 for the dispatch fee. I was told they would call me back but another 30 minutes and the technician left me with the battery. I am completely floored by how insane this process has been. I will never use this company again.