I contacted 1 800 battery for a battery replacement on my 2017 Ford F-150. I asked them directly if they register the batteries to the vehicle. the customer service rep stated that they did register the batteries. The tech showed up and stated that they do not register batteries and that my vehicle did not need it it done. I showed the tech where it states on their website that my vehicle needs that service. he stated that he would cancel the call and i would have to call in to have a refund processed. I called to request a refund, spoke with Travis who said he did not have that authority to process refunds and then transferred me to Jason who began to belittle me stating that they replaced thousands of batteries, yet i apparently knew more about it than he did, and then proceeded to hang up on me.