Well we finely got it done after 8 hours, a wrong battery and a service tech who was very professional, but not sure about the skill sets. Alicia did her best, but needed my assistance. A better compliment of tools would have helped her. I used your service because I was out of town with no access to my tools. I would say your advertising is misleading and gave me a false sense of relief that I could be back on the road to get home (300 miles away) within 3 hours. The cost did not matter, I was paying for the advertised service…..definitely not worth the $298. I can not recommend to anyone unless they are prepared to wait longer than is stated. Dan Riordan