The technician who came out to replace my battery was very professional. He did great. My negative experience was not his fault. However, the customer service department needs some work. I scheduled my installation that morning online for same-day that afternoon from 1-3pm. I contacted customer service at 130pm via chat to inquire when the tech will be there, and the agent said between 2-3pm. I then get a voicemail at 2:30pm stating the tech is out of town and needs to reschedule for tomorrow morning. Huh??? I had no choice but to accept, so I called back to reschedule and also complain, and the agent hung up on me. I should have been contacted much earlier in the day to be notified a tech was out of town. Terrible customer service. I could have just gone down to Auto-zone myself and bought a battery, and had them install it on sight in less time - and money. I paid your ridiculous overpriced fee for the convenience and speed - and your company did not deliver.