I called in last Tuesday to order a new hybrid and 12v battery for my mom's Prius V. I was told that they would order the hybrid battery and it should arrive within a day or two. They even scheduled an installation on Friday. Weirdly enough a technician called me on Thursday telling me they would be available to install the battery that day. I was surprised that they were able to get it done sooner than scheduled. However, it turned out that they had the 12v battery in stock so they came by to install that but not the hybrid battery. I called 1800battery to find out what was going on with the hybrid battery install. Turns out that the order was "still being processed" and that it would come at earliest on Monday. I called in today (Monday) and was informed that that they just received a tracking number today and the battery would be arriving this coming Friday. Hopefully there won't be any further delays. I just wish they did a better job communicating install times with their customers so they can know when to reasonably expect services to be completed. Also, if they run into any delays they should do a better job communicating those to their customers. If I didn't call in I would not have received any updates and expected them to arrive at their originally scheduled time. Kind of disappointed at the moment, but if the installation goes well and the battery performs it is still a better economical option than going to get it done at the dealership. Fingers crossed.