I set an appointment for the 8am-10am window and took the morning off of work. As of 11am, no communication, no show, so I called. Incredibly nice CSR said the tech was 5 minutes away from picking up the battery and then I would be able to track. By 1:45, no communication, no show, so I called again. Another incredibly nice tech said he would check and call me back. Tech evidently bailed on them, dispatcher said there was nothing they could do other than send someone tomorrow morning but they couldn't be here until 9:30 because they lived some distance away. So, no battery, lost a day of work- and I'm not inclined to gamble on someone showing up tomorrow. Aside from courteous CSRs, couldn't have been a more disappointing experience, and I still don't have a battery. I won't do this again.