I DO NOT RECOMMEND USING THIS SERVICE! I placed an order for battery replacement/installation at 12 pm and was given a 2 hour window. I waited until 6 pm and was only updated when I called back again and again. I was then promised service first thing the next day with an 8 am -10 am window and was only updated when I called back again because no tech ever showed. Each time I called the reps were courteous but certainly unable to provide service or contact a tech for my order. After a total wait time of 11 and a half hours, I canceled. I did receive an email of my cancelation and refund. Too bad...I needed this battery changed, dedicated the time to get it done and now still need to get it done. I will not use this service again and I would not recommend using this service.