Tech came late, which was not his fault but the business’ fault for not having the battery ready to pick up at the shop. But the tech was extremely inappropriate and aggressively asking for tips. Told me that 1800 doesn’t pay them for gas or mileage or time waiting to pick batteries up. Either this tech is lying, or this company needs to pay their employees a liveable wage. It was completely unprofessional and inappropriate to be basically demanding tips from customers when prices are fixed and set online. This is not a restaurant, there is no reason for these employees to expect tips. I ended up tipping this guy, but I felt very uncomfortable and pressured on the spot to pay extra money for this service. I would never ever use this service again. Shame on this company.