Well I started out making you phone call just to get an estimate on what it was going to cost for three batteries for a 1997 RV they put me down on a schedule as of Wednesday the 25th I think it was or 26 well they were going to be here by noon no show no call I waited a couple hours I called both times I called that day they said they could not get a hold of them electrician or the mechanic whatever it was so then that day went by then I called the next day and they said well it's a holiday and they won't be able to get into the warehouse till Monday so I get a call from the guy on Sunday saying he will be here Monday that he's got to go to the warehouse at 7:00 in the morning and pick up the batteries and he would be at my house by from 9:00 to 11:00 well by 11:00 no show so I made a call they couldn't get a hold of the kid again so after I put in my complaint about charging my account before I even received the batteries at all they said at 4:00 they were having somebody come out so the guy comes out takes the batteries out of my RV put some in the back of his truck which I wasn't aware that he was taking my batteries that were in my RV and putting new ones in that he was allowed to take them or he said I was going to get charged $22 for each battery if you couldn't take it what I don't understand is I wasn't told anything about taking the batteries then if I would have said there's no batteries in the at all he would have had nothing to take so I didn't see why he had to take those batteries The interstate battery still worked because it run the vehicle we drove the vehicle we moved the vehicle so I knew that the interstate battery was still fine but the other two probably weren't cuz the lights in that in the inside were not working so the guy puts them in turns it on test it left the front hood down and then left with an attitude like I came all the way here to do this it took me an hour to get the batteries at the AutoZone and I'm taking up my time away from my family cuz I was called at 4:00 at the last minute to do this so he had a little bit of an attitude what made me mad is they took the money out of the account before I even had the batteries in my RV and then they said they were going to give me a $15 discount because of all the problems I went through we're $15 didn't do nothing and that's considered a third party that came so where are those batteries going to go that was taken out of my RV I was very disappointed on the communication no I wasn't contacted at all that somebody wasn't showing up or they were running late or nothing I continued to make the calls after 5:00 the office is closed so I couldn't really get through to get any information on what was really going on and because of the holiday afterwards I couldn't get anybody and then one of the guys text me and told me he was going to be at my house on Sunday and I said what are you talking about you're doing it Monday he goes oops I had the wrong phone number I said okay then he text me coming and said he'd be there in 17 minutes then he text me again and said I'll be there in 25 minutes so I called him personally and asked him what are you doing what are you saying he says will it took me a whole hour to have to go to AutoZone to replace and buy the batteries that fit the RV I said AutoZone I didn't know that they carried them so I'm going to call AutoZone and ask him how much the batteries are I want to find out how much with me being charged two or three hundred for each battery and the bill was 900 something I want to find out how much these batteries really cost I'm just saying the business and the communication was lousy so I hope these batteries last two years so I don't have to recall and get a replacement because the problems I had just trying to get the batteries in and then you charge my account before I even receive them is not a very good business thank you