I had a dead battery in my car New Years Day. I understand companies being closed for the holidays, but their website said nothing about them being closed and accepted my order and gave me a 3 hr ETA. I tried contacting them to get status after a few hours and used their chat bot. It told me someone would be contacting me soon at 6.30 PM and never heard anything until this afternoon, after I put in the chat "when are you going to contact me" this morning and they never did. I also tried their text service and sent a note requesting status at 9:00 this morning and the finally texted back at 5:30 PM asking for my order number.