My scheduled appointment was between 10 am and noon on Dec. 30th. On December 28th I received a call stating that a tech would be at my home in 10 min. which was in error. On December 30th at 2 pm which is two hours after my scheduled service time, I received a text stating that a tech would be at my home in ten minutes however I was not available at the time they decided to arrive. I then received a dispatch charge to my account because I was present when the tech arrived late. Several issues, several problems lack of resolution qualification by phone staff.