Online ordering and installation by my technician, Faraz was great! It was the actual communication back from 1-800-Battery that was lacking, almost to the point I thought I had gone to a bad website. It was a good idea to print out the receipt, because they don’t email you one there was no confirmation, in regards to my appointment time and when I use the chat feature, it took 20 minutes for someone to get back to me. It was only then that a technician had actually received my information. Like I said, at the beginning, Faraz was amazing! Great customer service