Avoid this company at all cost!!! They are a deceptive business and they use deceptive business practices. I had a dead battery in my BMW 650i. I called this company to have a tech come out and remove the old battery and install a new one. The price quoted over the phone (on a recorded line) was $377.00. I agreed to the service. Upon checking their invoice sent a few minutes later via email I found that I was being charged $397.00 plus a fee of $25.00 that was never mentioned. I immediately called to cancel the service due to breach of terms agreed upon. I was rudely told at that point that their would be a $100.00 cancellation "fee". Again, this fee had not been previously mentioned. Today I learned that they charged my credit card $451.02 for absolutely no service whatsoever. In the end they shall not receive a penny ( I immediately disputed the charge with my bank), but what a headache and hassle. Again, AVOID THIS COMPANY!!!!