Very disappointing experience. The technician was very nice but was sent with a battery that did not fit the car. The tech contacted the "office" and they said the car required a specific OEM battery and Battery.com could not purchase said battery from its suppliers. Therefore, the entire effort was useless and remained with a dead battery. Battery.com refunded the price of the battery but did not refund the trip expense. Since the contract was to replace a battery and they could not provide the proper battery, I would think the entire expense should be negated. Called to ask for full refund and nothing was done to provide customer satisfaction. Not a good way to build a business.