Brianna B
I drive a BMW 328i, before purchasing I contacted customer service and asked specifically if the technicians will register my new battery to my cars system. Customer service assured me that the technicians were well trained on BMW and that they would register the battery so that way my new battery wouldn't be over charged and the IBS system wouldn't screw with my car. All makes and models from BMW after 2002 NEED to have a new battery registered to the cars computer system with a BMW Scanner or ODMII Scanner (some ODMII Scanners don't even do the battery registration so it has to be certain models) The technician came out a day late, with a 10 minute warning changed my battery and DID NOT REGISTER IT. Did not test it before hand. Did not test it after wards. Told me to try and start it and see what happens. Hooked ZERO scanners to my ODM or the battery. Did not use even a memory saver like customer service tried to tell me they use to bypass having to register the battery (which is just a lie anyways because memory savers do not bypass having to register the battery) I contacted customer service immediately by chat, phone call, and text and didn't receive any type of answer until hours later. When I finally received a text back after waiting on hold for hours the customer service agent told me that the first customer service agent I talked to who guaranteed to me that they registered the battery "didn't know what he was talking about." After going back and forth for an hour I was told my order would be sent to the claims department for either a partial refund or a new technician to come out and to stand by my phone for news, I said Thank You and that was the end of our conversation. It's been well over 24hr and I have heard NOTHING. $500 for someone to come out, screw up your car, and for you to have to take it to the shop anyways. Zero stars if I could leave it. ZERO.
1 year ago
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