I placed an order for a car battery replacement and installation yesterday at my home. On their website I selected the 10 am to Noon time slot. 1800Battery called me before 10 am and asked to reschedule the appointment to 4 pm to 5 pm yesterday. I agreed. Unfortunately, no call and no show by 5:15 pm. I chatted with someone through their website and was told neither of their two mechanics could make it to my location. We rescheduled the appointment for this morning 9 am to 11 am. Again, no call and no show this morning. I chatted with someone on their website again and they asked if I wished to cancel the order. I asked if there was any charge to cancel and they assured me there would be no charge. They advised I would be refunded the full amount and should see it in 3 to 5 days. Will wait to see if the hold they placed on my credit card is processed as a transaction or if the hold will just fall off. Great idea for a business, sorry it didn't work for me!