Once I submitted my order I couldn't get online to check my order and could not get anyone to answer a call. I was beginning to think I got ripped off. Then someone texted me the next day apologizing for the delay and saying their technician was on vacation so even though their site says sometimes get a battery within a day, I had to wait almost a week. And the battery delivered was not the one I ordered on line. All in all they did deliver and install a battery so we are back up and running. It does appear the battery is about a year + old, not really happy about that as it probably shortens my warranty.