I was very disappointed in the service of this company. We paid a premium to have this service at our home during a very hectic time for our family and the price did not reflect the service we received. First they did not arrive during time window I requested. I called and they said it would be an additional 40 min. Then it was another 90 min. Finally the installer showed up in a car with a window missing and his car was smoking. Then he pops my hood and asks me where the battery is. What??? You’re supposed to know that. Then he must have a DUI because he walks out to his car to blow on a tube to keep his car running all while he pulls up YouTube learn how to put in my battery. It doesn’t take him long so when I turn on my car I can smell the alcohol on him. Not my idea of a premium service. I will not use 1-800 batteries again and I will tell my friends.