Actually, I am pretty disappointed with the service and the overall experience. The agent arrived 20 minutes after the assigned timeframe. He didn't have anything identifying him as a 1-800 employee - no hat, shirt, id, etc. No signage on his car either. My wife asked him for some id and he showed her his phone with the appointment time. He had a poor attitude with my wife's questions and frankly, he was rude to her. With the price I paid - over $300 for a car battery - I expected more. Sorry, I will not be a repeat customer and I will not be recommending you to anyone.