1 out of 5. The technician showed up on time and was polite. However, she was unable to complete the job. A bolt holding on the battery bracket was broken during the replacement and I was told the job couldn't be completed. I contacted the customer care call center to see what we be done about this, I was told "nothing." After some back and forth I request that the charge be voided or I be refunded as the technician left with the new battery I purchased. Neither happened. Instead I was charged for the service and have to dispute the charge with my bank. I paid $470 to have a bracket bolt snapped, and to receive terrible customer service.