Went online paid for the battery. According to the email that was received after payment, it showed that the technician would arrive with 2 hours and 3 minutes, but never showed. I sent a text meassage asking for an ETA, no response. I tehn called the next day and waited on hold for at least 30 minutes. The rep advised me that I would be receiving a text within a few minutes of status of the technician, and I waited, no text. I then called back a couple hours later and the rep stated that the technician was picking up the battery, and then will be on his way to my location. I gave the rep the gate code and building number and he said that he was relaying it the technician. I received a text about 30 minutes later indicating that the tech had arrived, with the description of his vehicle, I noticed that vehicle driving in to the complex and right past my location where I advised the rep that I was. I waited, thinking that he was turning around. I waited another 15 minutes, then called back. While on hold I walked the entire complex, finally locating the tech at another vehicle that wasn't even the same color as mine nor the same year. Finally got he battery replaced. I don't think I'll be using them again.