I scheduled an appointment this morning. I had to go to work but my car was easily accessible as were my keys. I had someone who could serve as a proxy. And I was also available to chat. However, the technician Robert H. refused to replace my battery and said he was going to charge me a fee bc I was not there. I went back to the website and all communications and didn't see this condition noted anywhere. The worst part is how rude and inflexible the technician was. He wasn't nice about it at all and was clearly not even listening to the information or answers I gave, as he was saying he could not access the car. I was excited to try this service but was super let down. No one communicated next steps so I had to call to request a refund. Bottom line, really poor communication all the way around.