Poor communication, I waited for hours for a tech to be dispatched only for them to tell me nobody was available until the next morning. The next morning, a tech came out after several hours, and brought young kids with him. He did not supervise them, and unnoticed to me and him until after the fact, one of the kids scratched a large portion of my car by drawing on it with a stick. I don't blame the kids, I have my own. I can't fathom a company allowing a tech to bring unsupervised toddlers to a job. It's also dangerous for the children, who were allowed to roam a busy parking lot freely, stick their heads under the hood of the vehicle, and the little girl even touched parts of the car (which has electrical issues). Fortunately the scratches are minor, but this company is very lucky I don't press charges. I have photo evidence and could pull surveillance video from the Safeway we were at if needed. I'm still livid about the situation