I wish I could give 0 stars. I requested a car battery replacement because my car had a dead battery, leaving me unable to properly close the window. I placed the request yesterday morning at 8:00 and waited the entire day with no updates. The website didn’t provide any status, the chat had no responses, and customer service couldn’t even locate the mechanic. By 6:00 PM, the service was completely canceled, and I’m still waiting for a refund to my credit card. Meanwhile, my car is sitting in the driveway covered in plastic during a snowstorm in Maryland. I will never use this service again and wouldn’t recommend it to anyone.